Privacy Policy AuraAsia

1Introduction

AuraAsia is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit auraasia.vu, use the auraasia mobile app, or register as a member of our platform.

By accessing or using any part of the auraasia platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. We recommend reading this document carefully and keeping it for your reference.

This Privacy Policy applies to all services provided by auraasia, including the main website, mobile app, customer support, email communications, and all other interaction channels between you and our platform. Any new services introduced by auraasia in the future will also be subject to this policy unless stated otherwise.

2Data Collected

AuraAsia collects various types of personal information when you register, use the platform, or interact with our support team. The following are the main categories of data we collect:

Some information is collected automatically when you use our platform, including log data, device information and usage patterns. This data is used solely to improve platform performance, detect technical issues and optimise your experience.

We never request or store your password in plain text. All passwords are encrypted using a secure one-way encryption algorithm before being stored in our system.

3How We Use Your Data

AuraAsia uses the personal information collected for the following purposes, all grounded in a valid legal basis:

• Account Management: Create, verify and maintain your member account, including the KYC process and age verification.
• Transaction Processing: Process deposits, withdrawals and all other financial transactions securely and efficiently.
• Fraud Prevention: Detect, investigate and prevent fraudulent activity, money laundering or platform abuse.
• Customer Support: Address enquiries, resolve complaints and provide technical assistance to you.
• Platform Improvements: Analyse usage patterns to improve platform design, performance and features.
• Service Communications: Send important notifications relating to your account, transactions, security and terms changes.
• Marketing (where permitted): Send promotions, exclusive offers and relevant content — only if you have consented to receive them.
• Legal Compliance: Fulfil legal obligations, including reporting to relevant authorities when required.

4Data Sharing

AuraAsia respects your privacy and does not sell or disclose your personal information to third parties without a valid reason. However, there are certain situations where data sharing is necessary to deliver our services in full:

• Payment Providers: Data required to process deposits and withdrawals is shared with certified payment providers that comply with PCI-DSS standards.
• KYC Service Providers: Identity verification documents are shared with approved KYC partners for identity verification purposes only.
• Game Providers: Game session information is shared with third-party game providers that supply game content on our platform.
• Cloud & Technical Services: Technical infrastructure providers may have limited access to data solely for platform operational purposes.
• Legal Authorities: AuraAsia will disclose data when required by court order, authority investigation, or other valid legal obligations.

All third parties working with auraasia are bound by strict confidentiality agreements and are only permitted to process your data for agreed purposes. auraasia ensures all partners comply with data protection standards equivalent to our own policy.

Your data will not be shared with advertisers, data brokers, or any third parties for commercial purposes beyond those stated above.

5Cookies & Tracking Technologies

AuraAsia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as staying logged in, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use the platform to help us improve performance and identify technical issues.
• Functional Cookies: Store your preferences such as game settings, theme choices and login details for your convenience.
• Analytics Cookies: Helps us understand aggregate usage patterns to improve platform content and design.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the auraasia platform. For more information on managing cookies, refer to your web browser's documentation.

6Data Security

Auraasia implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, misuse, loss, or destruction. Key security measures we have in place include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest using AES-256 standards for sensitive information.
• Role-based access control — only authorised staff may access sensitive data.
• Continuous security monitoring and active intrusion detection system (IDS).
• Periodic security audits conducted by independent information security experts.
• Mandatory security awareness training for all auraasia staff.
• A clear incident response procedure to address any data breaches.

While auraasia takes all reasonable measures to protect your data, no security system is entirely perfect. You also play an important role in keeping your account secure by using a strong and unique password, enabling two-factor authentication (2FA) and not sharing your login credentials with anyone.

In the event of a data breach affecting your personal information, auraasia will notify you within the timeframe required by applicable law and take immediate action to contain the impact of the breach.

7Your Rights

As an auraasia member, you have certain rights regarding your personal data. AuraAsia fully respects these rights and will process any valid request promptly:

To submit any request relating to the rights above, please contact the auraasia support team via email at [email protected]. We will process your request within 30 business days. No charges apply for reasonable requests.

8Data Retention

AuraAsia retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal obligations. Retention periods vary depending on the type of data:

• Active Account Data: Retained for the duration of your active account and active use on the auraasia platform.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction, in line with financial reporting and legal compliance requirements.
• KYC Documents: Retained for 5 years from the account closure date or the date the document was last updated.
• Communication Logs: Support chat and email records are retained for 2 years for reference and dispute resolution.
• Technical Data & Logs: Server logs and technical data are retained for a maximum of 90 days before being automatically deleted.

Once the retention period expires, your data will be securely deleted using irreversible deletion methods, or permanently anonymised so it can no longer be linked back to you.

9Third-Party Links

The auraasia platform may contain links to third-party websites or services, particularly game providers and payment partners. Please note that this Privacy Policy applies solely to the auraasia platform.

AuraAsia is not responsible for the privacy practices of third-party websites or services. Each third-party platform has its own privacy policy, which may differ from auraasia's. We recommend reading the privacy policy of any third-party platform before sharing your personal information with them.

Third-party game providers operating within the auraasia platform may collect certain technical data related to your game session. This data collection is limited to the technical requirements of the game and is subject to the privacy agreements we have in place with each provider.

10Privacy Policy Amendments

AuraAsia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. All amendments take effect as soon as they are published on auraasia.vu.

For significant amendments that affect how we use your data, auraasia will take additional steps to notify you, including:

• Pop-up notifications upon logging in to your account.
• Notification emails sent to your registered address.
• Push notifications via the auraasia mobile app.
• Updates the "Last Updated" date shown at the top of this document.

Your continued use of the auraasia platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this policy periodically. A version history of our Privacy Policy is available upon request through the support team.

11Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how auraasia handles your personal data, please do not hesitate to reach out to our privacy team:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
• Response Time: We aim to respond to all privacy enquiries within 3 business days.

For official data rights requests (access, correction, deletion, etc.), please clearly state the type of request and include sufficient identifying information so we can process your request accurately and securely.